FlyX is an online travel platform operated by HiCheapAir, a travel consultancy based in Punjab, India. HiCheapAir is a proprietorship run by Bhupinder Singh and has been GST-registered since February 2023. We bring together live airline, hotel and holiday inventory in one place, and we pair it with something most booking engines have stopped offering: a real team you can reach when a booking needs a human.
We book four things: flight tickets on domestic and international routes, hotels in India and overseas, holiday packages, and visa assistance. Our position is deliberately simple. Show the true price up front, keep the booking flow short, state the cancellation rules before payment rather than after, and answer the phone when a plan changes. Everything below explains how we deliver on that.
Our only website is flyx.in. Several unrelated businesses use the name Flyx or FLYX, including a streaming app at flyx.me, retail software at flyx.cloud, and some drone products sold online. We have no connection to any of them. If you are looking for the travel agency registered under GSTIN 03FKKPS5154N3ZH, you are in the right place.
Bookings are issued through IATA-compliant ticketing processes and established airline and consolidator channels.
Payments are processed by PCI-DSS compliant gateways over encrypted connections. We never store your full card details.
Taxes, surcharges and our service fee are shown before you pay. No charge appears for the first time on the payment screen.
Cancellations, reschedules, refunds and airline schedule changes are handled by people, not by a form that goes nowhere.
FlyX is the digital booking arm of HiCheapAir, a registered travel consultancy agency operating from Punjab, India. The agency side of the business has spent years doing the unglamorous work of travel: reissuing tickets after a schedule change, chasing an airline for a refund that was approved but never released, and finding a seat for someone who has to be somewhere tomorrow.
FlyX exists because that work does not scale over a phone line alone. We built a platform that handles the routine part of booking on its own, so that our team can spend its time on the cases that actually need judgement. The result is a service that behaves like a large online travel agency at the search and payment stage, and like a local agent when something goes wrong.
We serve travellers booking from India and abroad, across domestic and international routes, in multiple currencies.
Live domestic and international fares from full-service and low-cost carriers, with one-way, return and multi-city options. Fare rules, baggage allowance and cancellation charges are shown alongside each option so that the cheapest result is not automatically the one you regret.
Properties across India and international destinations, from budget stays to premium hotels, with room type, inclusions, cancellation window and payable-at-property charges stated on the booking page.
Curated domestic and international packages covering flights, stays, transfers and sightseeing, with the itinerary, inclusions and exclusions set out in writing before you commit.
Every search queries airline and hotel systems in real time. What you see is current availability at current prices, not a cached list from earlier in the day.
Alongside the fare we surface stops, total journey time, baggage allowance, refundability and the change penalty, so that you are comparing the real cost of a trip rather than a headline number.
The final payable amount, including taxes, surcharges and our service fee, is displayed before you enter payment details. Payment is handled by a secure gateway.
Your ticket, voucher or itinerary is issued and sent to you, together with the supplier reference you need if you ever contact the airline or hotel directly.
Schedule changes, cancellations, reschedules and refund follow-ups are handled by our team. We deal with the supplier so that you do not have to.
We disclose the total payable amount, our service fee, and the cancellation rules of the fare or rate you select before you pay. Charges collected directly by the airline or property at a later stage are identified as such.
Fares, availability and property details come from airline and hotel systems. We display them faithfully and correct errors when we find them, rather than leaving a stale price on the page to attract a click.
We collect only the personal data needed to complete and service a booking, restrict internal access to it, and share it only with the suppliers and processors that need it. Our Privacy Policy sets out exactly what we hold and for how long.
We act as an intermediary between you and the travel supplier, and we say so plainly in our Terms & Conditions rather than burying the distinction. Where a supplier fails you, we support your claim against them.
Card, net-banking and UPI payments are processed by established payment gateways on their own secure infrastructure. FlyX does not store your full card number, CVV, card PIN, net-banking password or UPI PIN on our servers. Traffic between your browser and our platform is encrypted in transit.
A note on fraud: FlyX will never call, email or message you asking for your card PIN, CVV, OTP, net-banking password or UPI PIN, and will never ask you to install a remote-access or screen-sharing application. If anyone claiming to represent FlyX asks for these, do not share them. Report it to us at support@flyx.in, to your bank, and to the national cybercrime helpline on 1930.
Support runs 24 hours a day, every day of the year, including public holidays. For a booking query, the fastest route is the trips section of your account, where cancellation and amendment options appear where the supplier permits them.
If a matter is not resolved to your satisfaction, we operate a published two-level escalation process with a named grievance officer, in line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. Every grievance is acknowledged within 48 hours and we aim to resolve it within one month. Full details are set out in our Terms & Conditions.
FlyX — operated by HiCheapAir
Corporate office: Pakiwan, Kalanaur, Gurdaspur, Punjab 143604, India
Email: support@flyx.in
Phone: listed on the contact page
Support hours: 24 hours a day, 7 days a week, including public holidays
For the legal terms governing bookings made through FlyX, see our Terms & Conditions. For how we handle personal data, see our Privacy Policy.
Flights
Hotels
Holidays